This Privacy Policy describes how Sendorina, an innovative fintech company, collects,
uses, and manages personal data provided by users of our website and services. Sendorina
specializes in developing digital payment solutions, helping businesses accept payments
via cryptocurrencies, bank cards, e-wallets, and merchant accounts – securely,
efficiently, and with ease.
We transform complex digital payment processes into a single, transparent, and efficient
financial management system. Our platform allows seamless integration of card payments,
wallets, crypto, and merchant accounts, all from a unified interface.
Effective as of July 15, 2025, Sendorina Management Ltd. have updated the Privacy
Policy (hereinafter referred to as the “Policy”).
User’s personal data (meaning any information about, You from which, You can be
personally identified, such as Your name, address, telephone number, or email address,
and which is referred to in this Privacy Policy as "Your Information") will be processed
by Sendorina (including its agents and employees), and, where appropriate,
our partners and subcontractors, to provide the full range of our services.
Your Information is collected when You:
• Register to open an account with Sendorina
• Submit a query or request through our platform or support channels
We collect and process your personal data on the following legal bases:
• Consent: You give us your explicit permission, such as by
registering or opting in to communications.
• Contractual Obligations: Data is necessary to deliver our services
to you under our contract.
• Legal Obligations: We may be required to process your data to
comply with applicable regulations.
• Legitimate Interests: We process data for purposes like fraud
prevention or service improvement, provided such interests do not override your rights.
Your personal data is retained as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal and contractual requirements. Once no longer needed, the data will be securely deleted or anonymized.
Sendorina collects User Information to:
1. Enable account creation and full use of our services (e.g., managing digital
payments, monitoring transactions).
2. Respond to questions and support requests through our help channels.
3. Comply with regulatory obligations, such as identity and age verification.
4. Inform you about updates, offers, or future enhancements from Sendorina..
We may also use User Information for:
• Setting up, operating, and maintaining your account.
• Providing services requested and any activities necessary for their execution.
• Verifying the accuracy of your information with third parties (e.g., banks,
credit reporting agencies).
• Compiling usage statistics for service optimization.
• Personalizing marketing and promotional content.
• Communicating updates, technical notices, and policy changes.
• Meeting legal and compliance obligations, including protecting financial systems
and combating fraud.
• Investigating unlawful, fraudulent, or improper activities.
• Reporting suspicious or criminal activity, including money laundering.
• Any other necessary purposes for fulfilling contractual obligations to you.
• We do not send unsolicited third-party commercial advertisements.
• Sendorina may use your username, first name, and region for promotional
purposes.
• Customer support calls may be recorded for training and security purposes.
• In case of company sale, restructuring, or insolvency, your data may be
transferred as part of the business asset.
• If you wish to stop your data from being processed for any purpose, please
contact our support team and we will take appropriate steps.
We may transfer your personal data to entities located outside of Cyprus, provided that:
• The destination jurisdiction ensures an adequate level of data protection;
• You have given explicit consent;
• The transfer is necessary for fulfilling our contract with you or for legal
obligations.
You can update or delete your personal data at any time by logging into your Sendorina account and navigating to ‘My Account / Update Account Details’ (if available), or by contacting our Customer Services team.
1. What Are Cookies
Cookies are small text files stored on your device (computer, mobile phone, or tablet)
when you visit our website. They help improve your browsing experience and enable
certain core functionalities.
2. How We Use Cookies
We use cookies for the following purposes:
• Essential Cookies: Ensure website functionality, security, and
login capabilities.
• Performance Cookies: Help us analyze how visitors use the website
to enhance usability.
• Functional Cookies: Remember user preferences and settings.
• Targeting Cookies: Used for advertising and delivering personalized
content.
3. Third-Party Cookies
We may allow third-party service providers (e.g., analytics or ad partners) to place
cookies for enhanced services. These parties operate under their own privacy policies.
This Privacy Policy is subject to updates, which will be published on our website. We encourage You to review this page periodically to ensure You are aware of any changes. It is your responsibility to stay informed about the current terms that apply to your use of our services.
If you have any questions, concerns, or requests regarding this Privacy Policy or the
handling of your data, please contact us:
Email: [email protected]
Address: 60 Dodekanisou, 4043 Germasogeia, Limassol, Cyprus.
Website: sendorina.com
We are here to assist you with any inquiries regarding your privacy and data protection.